From: route@monster.com
Sent: Friday, April 14, 2017 2:48 PM
To: hg@apeironinc.com
Subject: Please review this candidate for: asr provisioner
This resume has been forwarded to
you at the request of Monster User xapeix03
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TAJUAN HARRIS
1805 Vintage Road • Raleigh NC • (919)539-9843
• Tajuan.Harris@yahoo.com COMPUTER SKILLS Software
Applications: MS
Suite (Word • Excel • PowerPoint • Access) • Outlook • Salesforce Operating
Systems: Windows XP
• Windows 7 Internet
Browsers: Windows
Explorer • Mozilla Firefox • Google Verizon
Systems: F&E •
VDDS • OrderPro • NetPro • Netcom • COMS • Cameo • Insite • Ecost PROFESSIONAL EXPERIENCE Verizon,
Cary, NC March 1999 – December 2014 Advance
Provisioner, April 2008 – December 2014 • Coordinated project deadlines with
internal and overseas teams via emails, voicemails and conference calls
regarding circuit installations • Acted as a liaison between US
account teams, Sales, Marketing, Wholesale customers and various
international groups through routine conference calls to resolve system
issues • Processed Government, Wholesale
international and Telus sold Private Line, PIP and Frame
Relay network circuit
requests • Analyzed customer circuit
installation requests for international locations to ensure proper
information is provided across all functional areas • Assisted in creating a manual
detailing precise step-by-step procedures of departmental duties Tech
Support Technician, January 2001 – March 2008 • Managed customer inquiry escalations
through troubleshooting with various departments • Coordinated internal projects with
peers for departmental training • Provided verbal and written
communication to customers, account teams and colleagues • Established work priorities to meet
daily deadlines • Provided technical support to
internal departments by proactively following up on issues Customer
Support Specialist, March 1999 – December 2000 • Handled incoming service calls from
internal and external customers in an ACD environment • Performed initial diagnosis to
determine the status of customer equipment • Provided repair action plans and
reason for outages back to customers • Referred and escalated trouble
tickets regarding poor call quality, call routing and connectivity issues to
internal support groups • Evaluated daily workload to ensure
all duties were completed in a timely manner EDUCATION BS, Business Management, North Carolina State University,
Raleigh, NC |
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